Update: Online Payments for ZOL Mail

Dear all,

Our online merchant account processing system has been approved and is ready for use. You can now pay using credit and debit cards for your Zambia Online mailbox on our Zambia Online Store. Please make all your orders through the Zambia Online Store, regardless of what payment method you are using. We now have 4 payment options available:

  1. Credit / Debit cards
  2. Bank Deposit or Electronic transfer
  3. Airtel Money Mobile Payments
  4. MTN Money Mobile Payments

Please note that the deadline for payments is 20th June 2015. The Zambia Online store is here:

http://zambia.co.zm/store/

Thank you for your cooperation.

ZOL Admins.

Previous Notices:

Update on ZOL migration

ZOL Mail Migration – Frequently Asked Questions

Migration of Zambia Online Email Service

Update on ZOL Mail Migration

Dear all,

As we indicated earlier, we have been negotiating with Google to extend the deadline for the migration of the ZOL email system beyond the 13th of June as many subscribers expressed concern that the notice was too short. We are pleased to inform you that we have been given a provisional one week extension up to 20th June 2015, although we have requested Google to give us up to 30th June 2015 as asked for by most of you who complained about the short notice.

We have been working to set up an alternative online payment system to the Paypal Merchant system. The Paypal merchant system does not work in Zambia as we explained earlier and we are awaiting our application to be approved by a new provider. Approval of online merchant accounts that can process credit and debit cards for African companies is has more stringent requirements. We have set up an online store on Zambia Online and our Facebook Page. Please note that ALL orders should now be made through the online store, including orders paid for by bank deposits. The pages are here:

Zambia Online: http://zambia.co.zm/store/

Facebook: https://www.facebook.com/ZambiaOnline/app_251458316228

Please note that we are not taking any cash payments at the office as they are more difficult to track and raise security challenges (there is a branch of Cavmont near Chester House just next to Shoprite in town).

Some of you asked for a contact person from Moneynet Enterprises Ltd with an alternative contact number and a location. You can call Mr Michael Chishala, the Technical Director of Moneynet on 0977848059. You can find us in #39 Chester House, Cairo Road, Lusaka.

As another alternative, you can send your payments through Airtel Money on 0977848059 or MTN Money on 0966848059. Please make your order through the ZOL store and select “Airtel Money Mobile Payments” or “MTN Money Mobile Payments” as the payment method. After completing your order, you can then send the mobile payment.

For those of you for whom all these methods cannot work, please get in touch with us to work out a separate arrangement. We shall give further updates in the next few days, especially on the credit/debit card processing.

Thank you.

Previous Notices:

Migration of Zambia Online Email Service

ZOL Mail Migration – Frequently Asked Questions

ZOL Mail Migration – Frequently Asked Questions

Dear ZOL Mail User,

Further to our email of 28th May 2015 concerning the migration of Zambia Online Email system from the Google infrastructure, we wish to clarify some matters that may have been unclear.

1. IS THIS A 419 NIGERIAN SCAM?

No. We posted a notice concerning the migration on the Zambia Online website where you all signed up for your email accounts. We also posted on our Facebook page. The links are:

http://zambia.co.zm/zol_articles/migration-of-zambia-online-email-service/
http://facebook.com/ZambiaOnline

The phone number we put in the email we sent to you is listed on the contact page on Zambia Online.

http://zambia.co.zm/contact-us

2. THE NOTICE IS TOO SHORT

We apologize for this as the circumstances we found ourselves in were also quite abrupt. However, we are working hard to extend the deadline beyond 13th June 2015.

3. THE PAYPAL SYSTEM IS FAILING TO ACCEPT MY PAYMENT

We have been advised by Paypal that our Merchant Account in their system does not accept payments in Zambia because our laws and systems are not yet fully compliant with international standards. This was not clear when setting up the account and we are currently working on an alternative payment solution involving a different provider and we shall advise accordingly.

4. WHY DON’T YOU CONTINUE GIVING FREE EMAILS LIKE GMAIL OR YAHOO?

We cannot use advertising to support free emails the way Google does because we do not have millions of mailboxes and the number of advertisers in Zambia is small. The paid service was the only option we had, otherwise all of you would have lost your emails when our system was shut down by Google.

5. WILL MY EMAIL ADDRESS REMAIN THE SAME IN THE NEW SYSTEM?

Absolutely! All your previous emails, contacts and calendar items will also be imported unchanged into the new system.

6. CAN I GET ANOTHER MAILBOX?

Yes. You can sign up for as many as you want as long as you pay for them.

7. IS THE K120 PAYMENT FOR ALL MY MAILBOXES?

No. It is for EACH mailbox because each one occupies its own space.

8. WILL MY PASSWORD REMAIN THE SAME?

No. It will change to a temporary one in the new system because it is technically not possible to import the passwords into the new system. You shall receive an email with a temporary password before the change over.

9. I CANNOT REACH YOUR NUMBER

We appologise as we are receiving many calls. You can also email us on admin <at> zambia <dot> co <dot> zm or send a text.

10. IS IT ADVISABLE FOR ME TO BACKUP MY EMAILS IN MY OUTLOOK?

Yes, we recommend that as another extra layer of safety. However, we can assure you all that all your emails are safe and we are working with Google to make a successful migration into the new system.

11. I USED MY ZAMBIA ONLINE ACCOUNT TO SET UP MY ANDROID DEVICE. WHAT WILL HAPPEN?

Unfortunately, your account will be deleted in the Google system. You will need to create a new GMail account to connect your Android device to.

12. WHY CAN’T YOU REMAIN IN THE GOOGLE SYSTEM?

This was our first choice but Google charges $50 per year per mailbox which is more than three times what we are charging ($16 per year per mailbox). We did not think it would be affordable to most people.

13. WHAT WILL HAPPEN TO MY DATA IN GOOGLE DRIVE, PICASA, GOOGLE PLUS, ETC?

It will all be deleted. Make a backup.

Migration of Zambia Online Email Service

Due to the increasing problem of spam emails being sent out from many Zambia Online email boxes by spammers and scammers, we wish to inform all our esteemed Zambia Online email subscribers that we shall be discontinuing the free email service hosted by Google after nine years and we shall be switching to our own paid email service with effect from Saturday 13th June 2015.

In order for you to maintain your Zambia Online mailbox, you shall be required to pay K120 (One hundred and twenty Kwacha) PER YEAR for your mailbox (about $16 per year). This is to deter scammers and spammers who rely on free email services.

Everyone who makes the payment shall have their existing mailbox with all emails, contacts and calendar items imported into the new system. Due to technical compatibility issues, we cannot import the other Google services such as Google Groups, Google Plus, Google Drive, etc. You need to back up your information from these other Google services.

Kindly make payments as soon as possible to ensure your mailbox is preserved in the new system. Once the paid accounts have been migrated, passwords shall be reset and we shall inform you how to login into the new system and set your password. We shall continue offering our email service to any new paying subscribers.

You can make your payments by either depositing the K120 into our account (see details below). We shall not accept monthly payments. Please send a photo of the deposit slip to admin<at>zambia<dot>co<dot>zm if you use the bank account.

If you require any clarifications, you can call us on +260955819937 or email us on admin<at>zambia<dot>co<dot>zm.

Thank you for your kind cooperation.

ZOL Admins.


Account Details:
Moneynet Enterprises Ltd
Cavmont Bank
Kalingalinga Branch
Lusaka
Account Number: CHK 095300561006